Refund policy
Refund & Return Policy
At Prankify, we are committed to delivering quality products and ensuring customer satisfaction. Please review our policy below before making a purchase.
Return Eligibility
- All return or refund requests must be submitted within 72 hours of delivery.
- To qualify for a return, the item must be damaged, defective, or broken upon arrival.
- Customers must provide clear photo or video evidence showing the issue.
Non-Returnable Items
- Items that are not damaged or defective are not eligible for return or refund.
- Requests made after the 72-hour window may not be accepted.
Refund Process
- Once your claim is reviewed and approved, a full refund will be issued to your original payment method.
- Please allow 3–7 business days for the refund to reflect, depending on your payment provider.
How to Request a Return
To initiate a return, please contact us within 72 hours of delivery and include:
- Your order number
- Clear photos/videos of the damaged or defective item
- A brief description of the issue
📧 Email: support@prankify.co
Important Notes
- Prankify reserves the right to deny any return request that does not meet the conditions outlined above.
- By placing an order, you agree to this policy.